Question 1

What happens if the bus breaks down?

Accepted Answer

Every bus is professionally maintained, but breakdowns can happen. Our 24/7 dispatch dispatches a replacement vehicle from the nearest affiliate partner — typically within 30–60 minutes — and the original time you booked is honored.

Question 2

Are pets allowed on the bus?

Accepted Answer

Service animals are always welcome. Other pets are case-by-case and depend on the vehicle owner — note it on the quote form and we will route to operators who allow them.

Question 3

Can I tour the bus before booking?

Accepted Answer

In larger metros (NYC, LA, Chicago, Atlanta, Dallas, Vegas, Miami) we can usually arrange a yard visit if scheduling allows. In smaller markets the bus may be coming from 50+ miles away the morning of, so a tour is not practical — but every booking comes with a real photo of the actual vehicle assigned.

Question 4

Do you offer multi-day rentals?

Accepted Answer

Yes. Multi-day rates apply, with different pricing for days that include travel vs. days that just sit (block days). Pick "Multi-Day" on the quote form and you will get specific pricing for your itinerary.

Question 5

What is your tipping policy?

Accepted Answer

Standard 18% gratuity is automatically included in every quote. If your driver goes above and beyond, additional cash tips are always appreciated but never expected.

Question 6

Do drivers carry commercial licenses?

Accepted Answer

Yes. Every chauffeur carries a Commercial Driver License (CDL) with passenger endorsement, plus a federal medical certificate, and our affiliate operators are DOT-registered with active authority.

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